Shipping policy
Shipping Policy
Last updated: 19/05/2026
🚚 Domestic Shipping (Australia)
We currently ship Australia-wide using trusted shipping partners including Australia Post and selected courier services.
Order Processing
All orders are packed and dispatched by our team from Australia.
- Orders are typically processed within 1–3 business days
- Orders placed on weekends or public holidays will be processed the next business day
- During launches, promotions, pre-orders, or peak periods, dispatch times may be slightly extended. If this occurs, we’ll communicate this on our website or via email
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Estimated Delivery Timeframes
Estimated delivery times after dispatch:
- Metro areas: 2–6 business days
- Regional & remote areas: 3–10 business days
Please note that shipping timeframes are estimates only and may vary depending on your location, carrier delays, weather events, or peak shipping periods.
📬 Order Tracking
Once your order has been dispatched, you’ll receive an email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
❓Delayed, Lost or Damaged Parcels
If your parcel appears delayed, please allow a few extra business days beyond the estimated timeframe before contacting us.
If your order arrives damaged or appears lost in transit, please contact us at:
Please include:
- Your order number
- A description of the issue
- Photos where applicable
We’ll work with the shipping carrier to resolve the issue as quickly as possible.
📦 Pre-Orders
From time to time, we may offer products on a pre-order basis.
Estimated dispatch timeframes for pre-order items will be displayed on the relevant product page and/or at checkout.
If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available.
📍 Local Pickup
We do not currently offer local pickup.
📩 Contact Us
For any shipping questions, please contact us at: