Returns & Refund Policy

At HIKR, we stand behind the quality of our products and want you to shop with confidence. That’s why we offer a simple 30 Day Money Back Guarantee.

30 Day Money Back Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused, in its original packaging, and with proof of purchase.

At HIKR, we build products designed for real Australian adventures, and we stand behind the quality of every product we make.

Warranty

All HIKR products are backed by our 2-Year Confidence Warranty, covering manufacturing defects in materials and workmanship from the original date of purchase.

Our Warranty Does Not Cover

Our warranty does not cover:

• Normal wear and tear.
• Cosmetic fading or weathering from normal outdoor use.
• Damage caused by misuse, neglect or accidental damage.
• Damage caused by incorrect installation.
• Damage caused by using the product outside its intended purpose.
• Cuts, punctures, abrasions or impact damage.
• Damage resulting from unauthorised modifications or repairs.

Return Shipping Costs

• If your item arrives damaged, faulty, or you are not satisfied with the product, we will cover the cost of return shipping.
• If the return is due to a change of mind or an incorrect order being placed, return shipping costs will be the responsibility of the customer.

How To Start a Return

To start a return, please contact us at:

hello@hikr.com.au

Please include:

• Your order number
• A brief description of the issue or reason for return
• Photos if applicable

Please note that returns sent back without first contacting us may not be accepted.

Damaged, Faulty or Incorrect Items

If your order arrives damaged or faulty, please contact us as soon as possible with photos and your order number so we can make it right.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 3–10 business days. Please note that your bank or payment provider may require additional processing time.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.