Refund policy
Returns & Refund Policy
At HIKR, we stand behind the quality of our products and want you to shop with confidence. That’s why we offer a simple 30 Day Money Back Guarantee.
30 Day Money Back Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unused, in its original packaging, and with proof of purchase.
Return Shipping Costs
- If your item arrives damaged, faulty, or you are not satisfied with the product, we will cover the cost of return shipping.
- If the return is due to a change of mind or an incorrect order being placed, return shipping costs will be the responsibility of the customer.
How To Start a Return
To start a return, please contact us at:
Please include:
- Your order number
- A brief description of the issue or reason for return
- Photos if applicable
Once your return request has been approved, we’ll provide instructions on how to return your item. Please note that returns sent back without first contacting us may not be accepted.
Damaged, Faulty or Incorrect Items
If your order arrives damaged or faulty, please contact us as soon as possible with photos and your order number so we can make it right.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once the return has been approved.
As soon as the customer provides the return tracking number, we will send out the exchanged item.
We’ll cover the cost of sending out your replacement item once your return has been received and approved.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 3–10 business days. Please note that your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at:
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.